Termini e Condizioni

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you, the User of the Platform (“you” or “your”), and Choresnap B.V., including its affiliates where applicable (“Choresnap,” “we,” “us,” or “our”). These Terms govern your access to and use of the Choresnap Platform, which includes:

Our websites (such as www.choresnap.com and www.choresnap.nl) (collectively, the “Sites”);
Our mobile applications (the “Apps”); and
All related services, communications, and functionalities made available through the Platform.

Your use of the Platform and any personal data submitted or collected in connection with your use is governed by our Privacy Policy.

These Terms, together with our Privacy Policy, Cookie Policy, Fees, Payments & Cancellation Policy, and Schedule Availability & Rescheduling Policy, and any other supplemental policies or terms incorporated by reference, form the complete Agreement between you and Choresnap.

Acceptance of Terms

BY ACCESSING OR USING THE PLATFORM, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THE AGREEMENT, INCLUDING ANY TERMS INCORPORATED BY REFERENCE.

IF YOU DO NOT AGREE TO THE AGREEMENT OR ANY PART THEREOF, YOU MAY NOT ACCESS OR USE THE PLATFORM.

1 The Platform

1.1 Online Marketplace

The Choresnap Platform is a web- and app-based two-sided online marketplace that facilitates connections between two types of Users:

“Clients” – individuals or businesses seeking to book short-term services (“Chores”); and
“Providers” – independent service providers offering to perform Chores for Clients.

Clients and Providers are collectively referred to as “Users.” Choresnap does not provide services itself, but enables interactions and transactions between Users through the Platform.

a. Role and Status of Providers

Providers are independent business owners who offer services on the Platform in their own name or under their own business name. They are not employed by, nor do they represent, Choresnap. All services are performed at the sole discretion and under the sole control of the Provider.

Providers:

Use their own tools and materials;
Set their own rates, which are not subject to modification or deduction by Choresnap;
May maintain an independent client base without restrictions;
Are free to offer services on other platforms, including competitors;
Have the right to accept or reject Clients and any service engagement.

All service agreements (“Chores”) are formed exclusively between the Client and the Provider, and the Client is therefore a client of the Provider—not of Choresnap.

b. Disclaimers Regarding Provider Badges or Labels

Any reference on the Platform to a Provider being “licensed,” “background checked,” “vetted,” “reliable,” “elite,” “great value,” or similar terms, indicates only that the Provider has completed certain Platform-specific criteria or registration steps.

Such descriptions:

Are intended for informational purposes only to assist Clients in evaluating Providers;
Do not constitute an endorsement, guarantee, or certification by Choresnap;
Do not verify whether a Provider is qualified, licensed, insured, or legally authorized to perform any service.

Clients are solely responsible for evaluating the suitability, qualifications, and safety of any Provider they choose to engage. Choresnap does not vet Providers beyond the Platform's minimum onboarding checks and does not assume responsibility for verifying legal or professional compliance.

c. Client Responsibility

While the Platform may offer tools or filters to facilitate Provider selection, Clients remain fully responsible for:

Choosing the appropriate Chore;
Selecting or approving a Provider;
Conducting any due diligence or background checks necessary to ensure the Provider meets their standards and expectations.

Clients are encouraged to evaluate Providers carefully before booking any Chore.

1.2 Choresnap’s Role

The Choresnap Platform is a neutral, two-sided marketplace that connects Clients with independent Providers for the performance of Chores. Choresnap is not an employment agency, and does not act as an employer of any User. Nothing in these Terms shall be construed to create an employment, agency, partnership, joint venture, or franchisor-franchisee relationship between Choresnap and any User.

a. No Employment Relationship

Users expressly acknowledge and agree that:

Choresnap does not perform Chores and does not employ individuals to perform Chores;
Choresnap does not supervise, direct, control, or monitor Providers in the performance of Chores, nor does it:

Set Provider schedules, work locations, or terms of work;
Provide tools, equipment, or materials;
Reimburse or cover Provider expenses;

Choresnap has no involvement in or responsibility for the quality, timing, legality, completion, or performance of Chores by any User, nor for any acts or omissions of Users;
The formation of a Service Agreement between a Client and a Provider does not create any legal obligation or liability on the part of Choresnap;
No User may act as an agent of Choresnap, make commitments or representations on behalf of Choresnap, or modify any aspect of Choresnap’s pricing or fee structure.

b. Tax and Legal Responsibility

Choresnap is not responsible or liable for any employment-related obligations, including but not limited to:

Income tax (including Dutch inkomstenbelasting),
VAT (BTW) or other indirect taxes,
Social security contributions (e.g., AOW, ZVW, WW, WIA),
Disability or unemployment insurance,
Workers’ compensation or pension payments.

Each Provider is solely responsible for determining their own tax and legal status and for complying with all applicable Dutch and EU laws and regulations, including (where applicable):

Registering as a business or self-employed worker;
Charging and remitting VAT;
Filing tax returns;
Paying all relevant contributions and premiums.

Clients and Providers are also responsible for correctly classifying individuals they engage and ensuring their own compliance with employment, tax, and insurance obligations.

c. No Legal or Tax Advice

Choresnap does not provide legal or tax advice. All Users are strongly encouraged to consult with qualified legal or financial professionals to ensure that they meet their statutory obligations and fully understand the implications of engaging or performing services through the Platform.

1.3 License

Subject to your compliance with the terms of the Agreement, Choresnap grants you a limited, non-exclusive, non-transferable, and revocable license to:

Access and use the Choresnap Platform in the countries and regions where Choresnap operates;
Download, install, and use the Choresnap mobile application (“App”) on your personal device, solely for purposes related to your use of the Platform; and
Access and view content, information, and materials made available through the Platform, in each case for your personal use and in accordance with the intended purpose of the Platform.

a. Restrictions on Use

Except as expressly permitted under the Agreement or with Choresnap’s prior written consent, you may not, directly or indirectly:

Copy, modify, or create derivative works of the Platform or any content therein;
Reverse engineer, decompile, disassemble, or attempt to extract the source code of the Platform;
Reproduce, distribute, republish, transmit, or commercially exploit the Platform or any of its components;
Rent, lease, lend, sublicense, or otherwise transfer any rights to the Platform;
Access or use the Platform for any purpose that violates applicable laws, third-party rights, or the intended functionality of the Platform.

Any rights not expressly granted under these Terms are reserved by Choresnap.

1.4 User Representations and Warranties

By accessing and using the Choresnap Platform, you represent and warrant that you:

Will fully comply with the terms of the Agreement, including all applicable Supplemental Policies and any additional guidelines issued by Choresnap;
Are at least the minimum legal age required to enter into a binding contract in your jurisdiction and otherwise possess the legal capacity to agree to these Terms;
Have the full right, authority, and capacity to enter into this Agreement, including the authority to bind any business or organization you represent, where applicable;
Will only request or perform Chores in countries or regions where the Choresnap Platform is lawfully available and operational;
Will respect the privacy, personal property, and data protection rights of other Users, and will not record (video, audio, or otherwise) any interaction or Chore without the prior written consent of the relevant User and/or Choresnap;
Will act professionally, responsibly, and reliably in all interactions on the Platform, including by:

Communicating clearly and promptly via the in-app Chat Thread;
Being present and/or available at the agreed time;
Fulfilling all obligations you commit to;

Will only use the third-party Payment Service Provider (PSP) designated by Choresnap to make or receive payments for Chores;
Will use your legal name and/or legal business name as reflected on government-issued identification or official registration documents, and will maintain an accurate and up-to-date profile photo;
Will comply with all applicable local, national, and international laws and regulations in connection with your use of the Platform;
Will not use the Platform to request, offer, or facilitate the delivery of alcohol, controlled substances, or any illegal goods or services;
Will ensure that all communications relating to Chores—including those concerning scoping, scheduling, payments, and service-related questions—take place exclusively through the Platform, before, during, and after the Chore is completed.

1.5 Additional Provider Representations and Warranties

If you register or operate as a Provider on the Choresnap Platform, you additionally represent and warrant that:

You are operating as a legally recognized business entity, which may include a sole proprietorship, partnership, limited liability company (BV or equivalent), limited liability partnership, or corporation;
You are customarily engaged in an independently established business offering services of the same nature as those you perform through the Platform, and you maintain an independent client base outside of Choresnap;
You have the legal right to work and provide services in the jurisdiction in which you offer or perform Chores;
You possess and will maintain, at your own expense, all required licenses, permits, approvals, and business registrations necessary under applicable laws to legally perform Chores, including but not limited to:
Business registration (e.g., KvK registration in the Netherlands),
VAT registration (if applicable),
Any professional or trade-specific licenses required by law;
You carry and will maintain, at your own cost, any and all insurance coverage required to operate your business and perform Chores safely and legally;
You will:

Respond to Client inquiries and booking invitations promptly;
Provide services that are timely, high-quality, and aligned with what was agreed in the Chat Thread;
Only offer and perform services that are within your expertise and qualifications;
Perform all Chores in a safe, lawful, and professional manner;

You will notify Choresnap promptly in writing if you are subject to any criminal convictions (excluding minor parking or speeding violations) that arise during your use of the Platform, to the extent such information may be relevant to your continued eligibility.

2 Use of the Platform

2.1 Registration and Account Information

To access and use the Platform, you must register and create a Choresnap account, providing only truthful, accurate, and current information including (where applicable) your name, business name, email address, telephone number, and mailing address. You agree to:

Update your account information promptly as changes occur; and
Notify Choresnap of any updates, including changes to phone number ownership, by contacting us at werk@choresnap.nl or, for mobile updates, by replying “STOP” to any Choresnap SMS sent to the previous number.

Choresnap may, at its sole discretion, restrict or deny registration if it determines such action is necessary to protect the integrity, safety, or functionality of the Platform or to address legitimate business concerns.

Failure to maintain accurate and complete information may result in suspension or termination of your account and/or this Agreement.

2.2 Account Security

You are solely responsible for:

Maintaining the confidentiality of your login credentials, including passwords and any identifiers associated with your account;
All activity conducted under your account, whether authorized by you or not.

Choresnap has no control over individual user accounts and assumes no responsibility for unauthorized access. You must notify Choresnap immediately if you suspect any unauthorized access or breach of your account.

2.3 Background Checks (for Providers)

Where permitted under applicable law, Choresnap may require or facilitate identity verification and criminal background checks for Providers (“Background Checks”), conducted by authorized third-party services.

As a Provider, you agree to undergo Background Checks where legally permitted, both at the time of registration and throughout your use of the Platform.

Choresnap does not guarantee the accuracy or completeness of Background Check results and disclaims all liability for errors, omissions, or false statements made by Users or background screening providers.

2.4 Professional Licensing

Choresnap does not verify whether a Provider holds the licenses, permits, or registrations that may be legally required to perform certain types of Chores.

Providers are solely responsible for ensuring they do not perform services requiring a license unless they hold the necessary qualifications under applicable laws.
Clients are solely responsible for evaluating whether a Provider is suitably qualified or licensed to perform the specific Chore requested.
Users should consult relevant local, regional, or national authorities to determine whether licensing or registration requirements apply to a given Chore.

Choresnap disclaims any liability for unlicensed services and encourages Users to exercise due diligence before entering into a Chore arrangement.

2.5 Service Agreements Between Users

The Platform enables Clients and Providers to connect, communicate, and contract for Chores. Once a Chore is scheduled through the Platform, the Client and Provider form a legally binding agreement for the performance of that Chore (“Service Agreement”).

The Service Agreement includes:

The terms mutually agreed upon by the Users via the in-app Chat Thread;
The scope, price, timing, and any special conditions relevant to the Chore;
Any additional terms agreed between the Client and Provider directly.

Each party agrees to comply with both the Service Agreement and the overarching Choresnap Agreement throughout the duration of the Chore. Choresnap is not a party to the Service Agreement and shall have no liability or responsibility arising from any engagement or its outcome.

Providers acknowledge that they exercise independent business judgment in entering into Service Agreements and accept that there may be potential for profit or loss in performing Chores.

2.6 Use of Provider Assistants

Providers may engage Provider Assistants (e.g., subcontractors, helpers, or employees) to assist with a Chore, provided that:

The Client has approved the use of the Provider Assistant in advance via the Chat Thread;
The Provider Assistant is a registered Provider on the Platform and satisfies all eligibility requirements under this Agreement.

Providers remain fully responsible for:

The actions and omissions of their Provider Assistants;
Lawful payment of compensation, expenses, and benefits;
Compliance with tax obligations and legal employment standards relating to their Assistants.

2.7 Client Agents

If a Client authorizes another person to book or supervise a Chore on their behalf (a “Client Agent”), that person is deemed to be acting as the Client’s authorized representative.

Providers may treat directions from a Client Agent as if given directly by the Client.
The Client remains fully responsible for the actions and instructions of any Client Agent.

3 Payments & Cancellations

All terms relating to Provider payments, Client fees, invoicing, platform charges and payment processing are governed by Choresnap’s Payment Policy. All cancellation conditions and fees are governed by Choresnap’s Schedule, Rescheduling & Cancellation Policy, which forms an integral part of this Agreement and applies to all use of the Platform.

Unless expressly stated otherwise in the Agreement, all fees—including Chore Payments and Choresnap service fees—are non-refundable.

Users are responsible for reviewing and understanding the applicable fee structure prior to engaging in any Chore-related transactions on the Platform.

4 Promotions and Contests

From time to time, Choresnap may offer Users access to optional promotional opportunities, including discount codes, special offers, referral programs, or contests (collectively, “Promotions”).

All Promotions are offered at Choresnap’s sole discretion and may be modified, suspended, or discontinued at any time without prior notice.
Promotions are subject to any specific terms and conditions applicable to each offer, which will govern in the event of any conflict or ambiguity.
Participation in any Promotion is entirely voluntary.

To the extent permitted by law, Choresnap and its affiliates shall have no liability in connection with any Promotion beyond the limitations set forth in Section 13 (Limitation of Liability) of these Terms.

5 Public Areas and User Communications

The Platform may include interactive features such as profiles, messaging systems, chat threads, reviews, forums, blogs, ratings, Chore postings, and other community or communication tools (“Public Areas”) that allow Users to interact with one another.

You agree to use Public Areas only to share content and communicate in a manner that is appropriate, respectful, and relevant to the intended use of the forum. Misuse of Public Areas may result in content removal, account suspension, or termination.

By using these features, you understand and agree that:

All submissions or communications made in Public Areas are public and may be visible to other Users;
You may be publicly identified by your name or profile handle in connection with your activity in Public Areas;
Choresnap is not responsible or liable for any conduct of Users or for any content posted, shared, or disclosed in Public Areas by Users;
You are solely responsible for your own communications and interactions with other Users.

Users should exercise caution when disclosing personal or sensitive information in any shared or public forum.

6 Account Suspension and Enforcement for Breach

If Choresnap reasonably suspects or confirms that you have breached any part of the Agreement—including but not limited to conduct involving fraud, abuse, misconduct, or interference with the proper functioning of the Platform—Choresnap may take one or more of the following actions:

Temporarily suspend your access to the Platform while an investigation is conducted; and/or
Upon confirmation of a breach, deactivate your account or otherwise restrict your access to certain features or functionalities of the Platform.

Where legally required, Choresnap will provide you with written notice of any such action, including the reasons for the decision, in accordance with applicable laws.

If you wish to dispute or appeal Choresnap’s decision, you must contact us within 14 days of receiving the notice, clearly stating the grounds for your appeal. Appeals may be submitted through the contact method provided in the notice or via werk@choresnap.nl.

6.1 Ban on Circumvention

If your account is suspended, deactivated, or otherwise restricted under this Section, you are strictly prohibited from:

Registering a new account under any name, alias, or contact details;
Using a different business name or identity to access the Platform;
Acting on behalf of another party to circumvent the enforcement action.

Attempts to circumvent a suspension may result in permanent deactivation and potential legal action.

7 Termination

You may terminate your Agreement with Choresnap at any time by ceasing all use of the Platform and deactivating your account.

Choresnap may terminate the Agreement and restrict or revoke your access to the Platform at any time if:

You breach any provision of the Agreement; or
You violate any applicable law or regulation in connection with your use of the Platform.

Termination may also occur in accordance with Section 6 (Account Suspension and Enforcement for Breach).

7.1 Continuing Obligations

Termination of your access to the Platform does not affect the enforceability of the Agreement. Even after suspension, deactivation, or closure of your account:

The Agreement will continue to apply to any prior use of the Platform;
Choresnap reserves the right to pursue any remedies available under law or contract, including appropriate legal action.

8 User Generated Content and Feedback

8.1 User Generated Content

“User Generated Content” refers to any content, materials, or information—including photos, videos, audio recordings, written posts, reviews, and other communications—that you submit to Choresnap, its affiliates, partners, agents, or other Users in connection with your use of the Platform. This includes content posted in Public Areas (as defined in Section 5).

Choresnap does not create or endorse User Generated Content. You acknowledge and agree that:

Choresnap is not responsible for the accuracy, completeness, or reliability of any User Generated Content;
Choresnap does not actively monitor or verify such content, though it may review or remove content at its sole discretion;
Choresnap reserves the right to limit or remove any User Generated Content that it determines violates this Agreement.

You remain solely responsible and liable for all content you submit, transmit, or display on or through the Platform.

a. License Grant

To the extent permitted by law, you hereby grant Choresnap a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, fully-paid, sublicensable and transferable license to use, copy, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, display, and otherwise exploit your User Generated Content in any media, format, or technology—now known or later developed—for purposes related to the operation, promotion, and improvement of the Platform.

This license includes the right for Choresnap and its affiliates to use your name, username, likeness, voice, image, or biographical information (“Likeness”) in connection with your User Generated Content for marketing or other lawful purposes, without compensation.

b. Your Warranties

You represent and warrant that:

You have the legal authority to grant the rights described above;
Your User Generated Content does not infringe or violate the intellectual property, privacy, or other rights of any third party;
Your content does not:

Contain false, misleading, or fraudulent information;
Involve illegal goods, activities, or solicitations;
Violate any applicable laws or regulations;
Include defamatory, abusive, harassing, obscene, or harmful material;
Contain malware, viruses, or harmful scripts;
Misrepresent your relationship with Choresnap;
Create liability or cause disruption to Choresnap, its affiliates, or service providers.

To the extent permitted by law, you waive all moral rights and any claims related to the use of your User Generated Content or Likeness by Choresnap.

c. Reporting Violations

Choresnap may disclose the identity of Users who post infringing or unlawful content to affected third parties to facilitate dispute resolution.

If you believe content on the Platform is offensive, unlawful, or infringes your rights, please contact us at werk@choresnap.nl. If you encounter content that promotes crimes against humanity, incites hatred or violence, or involves child exploitation, you must notify Choresnap immediately via the same address.

8.2 Feedback and Reviews

The Platform allows Users to submit ratings and written reviews ("Feedback") about their experiences with other Users.

Feedback represents the personal opinion of the User who posted it and is not verified, endorsed, or evaluated by Choresnap.
Choresnap does not edit or moderate Feedback but may, at its discretion, remove content that violates the Agreement or the Choresnap Ratings and Reviews Guidelines.

If you believe a review is inappropriate or violates the Agreement, you may request its removal by contacting werk@choresnap.nl.

9 Intellectual Property Rights

The Platform, including all associated content and components—excluding User Generated Content and third-party sites or tools made accessible through the Platform—contains proprietary materials owned by Choresnap or its licensors (“Proprietary Material”). Proprietary Material includes, without limitation:

All text, graphics, editorial content, data, charts, layouts, designs, HTML, code, photographs, videos, audio, music, images, software, tools, icons, typefaces, interfaces, and the overall look and feel of the Platform;
The selection, coordination, compilation, arrangement, enhancement, and presentation of such content; and
All intellectual property rights (including copyrights, trademarks, and patents) in and to the foregoing.

Proprietary Material is protected by Dutch and EU intellectual property laws, as well as international treaties and conventions. Any use of Proprietary Material not expressly permitted under this Agreement is strictly prohibited.

9.1 Choresnap Marks

The service marks, logos, brand names, and trademarks displayed on or associated with the Platform (the “Marks”) are the exclusive property of Choresnap.

You may not copy, use, reproduce, or distribute the Marks in any form without Choresnap’s prior written consent.
Providers are not permitted to use the Marks in connection with their services or marketing without express authorization.

All other trademarks, logos, or trade names displayed on the Platform are the property of their respective owners and may only be used with the prior written consent of those owners.

10 Third-Party Links and Services

The Platform may contain links or references to third-party websites, services, content, or advertisements (including, without limitation, hyperlinks, embedded media, and external pages framed by the Platform). These third-party resources are not controlled by Choresnap.

Such links are provided solely for your convenience and reference, and do not imply:

Any endorsement, sponsorship, or affiliation by Choresnap;
Any warranty or guarantee regarding the content, products, or services offered by such third parties.;

10. 1 Independent Use and Risk

You acknowledge and agree that:

The terms of use and privacy policy of any third-party website govern your access to and use of that site;
You access and use third-party websites entirely at your own risk;
It is your responsibility to independently evaluate the accuracy, safety, and usefulness of any third-party content, services, or products.

10.2 Disclaimer and Liability Waiver

Choresnap does not review, monitor, control, or guarantee third-party links or content, but reserves the right to remove or disable such links at any time in its sole discretion.

To the fullest extent permitted by law:

Choresnap disclaims all liability for any loss, harm, or damage arising from your access to or use of third-party websites or services;
Choresnap is not a party to any agreement or transaction between you and any third-party provider of goods or services;
You hereby release and hold harmless Choresnap from any and all claims, liabilities, or disputes resulting from your engagement with such third-party resources.

11 Copyright and Intellectual Property Infringement

If you believe, in good faith, that any material made available on or through the Platform infringes your copyright or other intellectual property rights, you may submit a written notice to Choresnap’s designated copyright contact at werk@choresnap.nl, including the following information:

A description of the copyrighted work or other intellectual property you believe has been infringed, including the specific URL or location on the Platform where the allegedly infringing material appears;
A description of where the original or authorized version of the work exists (e.g., a URL or book title);
Your full name, mailing address, telephone number, and email address;
A statement that you have a good faith belief that the disputed use is not authorized by the rights holder, its agent, or the law;
A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or are authorized to act on their behalf;
Your electronic or physical signature.

Choresnap will review all legitimate claims and take appropriate action under applicable intellectual property laws.

11.1 Repeat Infringer Policy

Choresnap has adopted a policy of terminating, in appropriate circumstances, the accounts of Users who are repeat infringers of intellectual property rights. In addition, Choresnap reserves the right, at its sole discretion, to limit or revoke access to the Platform for any User who infringes the rights of others, regardless of whether the infringement is repeated or intentional.

12 Disclaimer of Warranties

Your use of the Platform is entirely at your own risk. The Platform and all related technology, content, and services are provided by Choresnap on an “as is” and “as available” basis, without any warranties, guarantees, or conditions of any kind—express, implied, or statutory—to the fullest extent permitted by law.

This includes, without limitation, any implied warranties or conditions of:

Merchantability
Satisfactory quality
Fitness for a particular purpose
Workmanlike performance
Non-infringement
Compliance with applicable laws or regulations

12.1 Platform and Service Limitations

To the extent permitted by applicable law, Choresnap and its affiliates, subsidiaries, licensors, investors, officers, directors, employees, agents, insurers, successors, and assigns (collectively, the “Choresnap Parties”) expressly disclaim all responsibility and liability for:

The accuracy, completeness, reliability, timeliness, or usefulness of the Platform or its content;
The results of using the Platform or any services or Chores arranged through it;
The qualifications, licensing, reliability, actions, omissions, or representations of any User (including Providers), whether occurring online or offline.

12.2 Technical Risks and Third-Party Content

The Choresnap Parties do not guarantee that:

The Platform will be error-free, secure, or continuously available;
The Platform or its servers will be free of viruses, worms, trojan horses, or other harmful components;
Hyperlinked third-party websites or content are safe, accurate, or appropriate.

Choresnap does not endorse, guarantee, or monitor any products or services advertised or offered by third parties through the Platform or any linked site. Choresnap will not be a party to any transaction between you and a third-party provider.

12.3 Local Law Considerations

Some jurisdictions do not permit the exclusion of certain warranties or limitations on implied rights. Accordingly, certain exclusions or limitations in this Section may not apply to you. This clause is subject to applicable local consumer protection and civil laws.

Nothing in this Agreement limits any non-waivable statutory rights to which you may be entitled under applicable law.

13 Limitation of Liability

You acknowledge and agree that Choresnap is willing to provide access to the Platform only on the condition that you accept the following limitations of liability, which apply to the fullest extent permitted by applicable law.

13.1 General Limitation

To the extent permitted by law, under no circumstances shall Choresnap, its affiliates, subsidiaries, corporate partners, licensors, service providers, or their respective directors, officers, employees, agents, successors, or assigns (collectively, the “Choresnap Parties”) be liable for any:

Direct, indirect, incidental, consequential, special, exemplary, punitive, or economic damages;
Loss of profits, data, goodwill, business opportunity, or anticipated savings;
Service interruptions, computer damage, system failure, or the cost of substitute products or services;
Governmental obligations, lawsuits, claims, or controversies of any kind, whether known or unknown, suspected or unsuspected, disclosed or undisclosed,

arising out of or related to your access to, use of, or inability to use the Platform, even if Choresnap was advised of the possibility of such losses or damages.

You hereby release and forever discharge the Choresnap Parties from all such liability, to the fullest extent permitted by applicable law.

13.2 Jurisdiction-Specific Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. Accordingly, the limitations in this Section may not apply to you in full.

This clause does not affect any rights you may have under mandatory applicable law, including your rights as a consumer under EU or Dutch consumer protection laws.

13.3 Cap on Liability

If, notwithstanding the above exclusions, any Choresnap Party is found liable for damages under the Agreement, the total aggregate liability shall not exceed:

For Clients: the total amount of Choresnap service fees paid by you in the six (6) months preceding the event giving rise to the claim;
For Providers: the total amount of Chore payments received by you from Clients in the six (6) months preceding the event giving rise to the claim.

This limitation applies to any legal theory, including contract, tort (including negligence), strict liability, or otherwise.

13.4 Exceptions

Nothing in this Agreement limits or excludes Choresnap’s liability for:

Death or personal injury resulting from Choresnap’s own acts or omissions;
Gross negligence or intentional misconduct by Choresnap;
Any other liability that cannot be excluded or limited under applicable law.

14 Indemnification

You agree to indemnify and hold harmless Choresnap, its affiliates, subsidiaries, partners, officers, directors, employees, agents, licensors, insurers, and successors (collectively, the “Choresnap Parties”) from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees (collectively, “Liabilities”) arising out of or related to your use of the Platform, as described below.

Choresnap reserves the right, at its sole discretion, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree not to settle or resolve any claim without Choresnap’s prior written consent.

14.1 Client Indemnification

If you are a Client, you agree to indemnify, defend, and hold harmless the Choresnap Parties from and against all Liabilities arising out of or related to:

Your use of, inability to use, or participation on the Platform;
Your breach of this Agreement or violation of any law or regulation;
Your violation of the rights of any User or third party;
Your use of third-party links or services accessed via the Platform;
Any User Generated Content or Feedback submitted by you or through your account, including any infringement of third-party intellectual property rights or any illegal content;
The acts or omissions of any Client Agent acting on your behalf.

14.2 Provider Indemnification

If you are a Provider, you agree to indemnify, defend, and hold harmless the Choresnap Parties from and against all Liabilities arising out of or related to:

Your use of, inability to use, or participation on the Platform;
Your performance (or failure to perform) any Chore, or your ability or inability to receive payment for such Chores;
Your breach of this Agreement or violation of any law or regulation;
Your violation of the rights of any User or third party;
Any User Generated Content or Feedback submitted by or about you or through your account, including any infringement of third-party intellectual property rights or any illegal content;
The acts or omissions of any Provider Assistant engaged by you in connection with a Chore.

15 Informal Dispute Resolution

To promote efficient resolution and minimize the cost of legal proceedings, you agree to attempt to resolve any dispute, claim, or controversy arising out of or related to:

Your use of the Platform;
Your relationship with Choresnap (including interactions with other Users);
Any Chore or Service Agreement; or
The interpretation or enforcement of this Agreement (including prior versions),

(each, a “Dispute”) through an informal resolution process before pursuing formal legal remedies such as court proceedings, mediation, or arbitration.

15.1 Initiation of Informal Resolution

Informal negotiations will begin once written notice of the Dispute is provided by either party. Such notice must include:

A description of the nature and basis of the Dispute;
The relief or resolution sought.

Notices must be sent to the other party as follows:

To You: At the postal address and email address associated with your Choresnap account;
To Choresnap: At werk@choresnap.nl, with a copy to the business address as provided on the Choresnap website or in official correspondence.

You may proceed with formal proceedings if a mutually agreeable resolution is not reached within thirty (30) days from the date of receipt of the written notice.

16 App Store-Sourced Apps

If you access or download the Choresnap mobile application (the “App”) through a third-party app store, you acknowledge and agree to comply with the applicable store’s licensing terms, including:

If the App is downloaded from the Apple App Store, you agree to be bound by Apple’s Licensed Application End User License Agreement (LAEULA) in connection with your use of the App.
If the App is downloaded from the Google Play Store, you agree to comply with the Google Play Terms of Service in connection with your use of the App.

Your use of the App is subject to and governed by the terms and policies of the respective app store providers, in addition to the terms of this Agreement.

If you access or download any App from the Apple App Store, you agree to Apple’s Licensed Application End User License Agreement and will comply therewith in your access to and use of the App(s). If you access or download any App from the Google Play Store, you agree to Google Play Terms of Service and will comply therewith in your access to and use of the App(s).

17 Modifications and Updates

17.1 Changes to the Agreement

Choresnap reserves the right, for justifiable and proportionate reasons, to modify, revise, update, supplement, suspend, or discontinue any part of the Agreement at any time. This includes changes to the:

Terms and Conditions,
Privacy Policy,
Cookie Policy,
Fees, Payments & Cancellation Policy,
or any other Supplemental Policies or documents incorporated by reference.

Such changes may be communicated by:

Posting a notice or updated terms on the Platform;
Emailing you at the address associated with your account; or
Any other reasonable method.

Unless otherwise specified, changes will become effective upon posting, and your continued use of the Platform after such posting constitutes your acceptance of the revised Agreement.

If any modification is considered material, you will be notified in advance and may be asked to explicitly accept the updated terms. If you do not accept the changes:

The previous Agreement will apply only to any current Chores already scheduled;
You will no longer be able to use the Platform to book or perform new Chores;
You must deactivate your account and cease using the Platform.

Except where prohibited by applicable law, your continued use of the Platform after notification of material changes constitutes your irrevocable acceptance of the updated Agreement.

To the extent permitted by law, Choresnap shall not be liable for any changes to the Agreement.

17.2 Changes to the Platform

Choresnap reserves the right to:

Review, modify, update, upgrade, suspend, or discontinue any part of the Platform;
Impose limits on use, features, or access (temporarily or permanently);
Remove or change content or functionality,

at any time and without liability, provided that reasonable notice is given where practicable.

To the extent permitted by law, Choresnap will not be liable for any modification, suspension, or discontinuation of the Platform or its features.

17.3 Mobile App Updates and Upgrades

By installing and using the Choresnap mobile application (“App”), you consent to the installation of:

The initial App software;
Any future updates or upgrades issued through the Platform.

These updates may:

Cause your device to communicate with Choresnap’s servers for performance and analytics purposes;
Affect stored preferences or local data on your device;
Collect and process personal data in accordance with our Privacy Policy.

You may uninstall the App at any time if you no longer wish to receive updates or use the Platform via mobile.

18 Third-Party Beneficiaries

Except as expressly stated in this Agreement or as required by applicable law, this Agreement is intended solely for the benefit of:

You (the User);
Choresnap B.V. and its permitted successors and assigns.

No other person or entity shall have any rights or benefits under this Agreement, nor shall they be entitled to enforce any of its provisions.

Notwithstanding the foregoing, Choresnap reserves the right to enforce provisions of this Agreement on behalf of its affiliates.

19 Notices and Contact Information

Unless otherwise specified in the Agreement, all notices, disclosures, agreements, and other communications (“Notices”) required or permitted under this Agreement must be in writing and will be deemed duly delivered:

Upon receipt, if personally delivered or sent by certified or registered post (return receipt requested);
Upon electronic confirmation of delivery, if sent by email or facsimile;
On the date recorded as delivered by a recognized overnight courier service, if sent for next-day delivery.

Notwithstanding the above, you consent to receive Notices from Choresnap electronically, including but not limited to:

Email communications to the email address associated with your account;
In-app notifications or messages through the Platform; or
Postings on the Sites (www.choresnap.com or www.choresnap.nl).

Such electronic communications satisfy any legal requirement that Notices be provided in writing.

19.1 Contacting Choresnap

If you have questions about these Terms and Conditions or about the Platform, you may contact us at: werk@choresnap.nl.

20 Consent to Electronic Signature

By accessing and using the Platform, you agree to conduct transactions with Choresnap electronically, and acknowledge that:

You consent to transact electronically through the Platform;
Your electronic signature is the legal equivalent of a handwritten signature and has the same legal effect, validity, and enforceability as a signature on paper;
Your selection of buttons, checkboxes, icons, or other interactive actions (e.g., tapping “Accept” or “Book”) constitutes your legally binding electronic signature;
No third-party certification, verification, or digital certificate is required to validate your electronic signature, and the absence thereof does not affect its enforceability.

This applies to all agreements, acknowledgments, transactions, and communications carried out via the Platform.

21 Governing Law

Except as otherwise provided in Section 15 (Dispute Resolution) or Section 24 (Jurisdiction-Specific Provisions), this Agreement and your use of the Platform shall be governed by and construed in accordance with Dutch law.

Any disputes arising out of or in connection with this Agreement, the Platform, or any Chore shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands, unless otherwise required by applicable mandatory law.

21.1 Exceptions and Local Law Considerations

The choice of Dutch law shall apply unless, and only to the extent that, mandatory legal provisions in the country or region where the Chore is performed require the application of different laws to govern the Agreement or the services rendered.

This provision is intended to define the law applicable to the interpretation of the Agreement, and does not create substantive rights under Dutch law for users who are not residents of the Netherlands to assert claims under Dutch statutes or common law.

Nothing in this Agreement shall prevent Choresnap from initiating proceedings in any competent jurisdiction for the purpose of protecting its intellectual property rights.

22 Company Information

The Choresnap Platform, including its websites and mobile applications, is owned and operated by Choresnap B.V., a private limited liability company registered in the Netherlands.

KvK Registration Number: 96527072
VAT Identification Number: NL867648120B01

If you have any questions regarding this Agreement or your use of the Platform, you may contact Choresnap here: werk@choresnap.nl.

23 General Provisions

23.1 Relationship of the Parties

Nothing in this Agreement creates or is intended to create any agency, partnership, joint venture, employment, or franchising relationship between you and Choresnap. You agree that you are not authorized to act on behalf of, represent, or bind Choresnap in any manner.

23.2 Entire Agreement

This Agreement—including all documents incorporated by reference (such as the Privacy Policy, Cookie Policy, and other Supplemental Policies)—constitutes the entire agreement between you and Choresnap with respect to your access to and use of the Platform.

It supersedes any and all prior or contemporaneous oral or written agreements, proposals, or communications, except for other agreements relating to different subject matter that you may have entered into separately with Choresnap.

If any provision of the Agreement is found to be invalid, illegal, or unenforceable, it shall be interpreted or modified to the extent necessary to make it valid and enforceable, or severed from the Agreement if not modifiable, without affecting the validity of the remaining provisions.

23.3 No Waiver

Failure by Choresnap to enforce any part of the Agreement shall not be construed as a waiver of its right to enforce that or any other provision in the future.

23.4 Assignment

Choresnap may assign or transfer this Agreement to another entity at any time, with or without notice, subject to any rights you may have under applicable law. In such cases:

Choresnap shall be released from all obligations under this Agreement relating to events occurring after the effective date of assignment; and
The assignee shall assume all rights and obligations under this Agreement.

You may not assign or transfer this Agreement without Choresnap’s prior written consent, and any attempted assignment in violation of this section shall be null and void.

This Agreement will be binding upon and inure to the benefit of Choresnap and its permitted successors and assigns. Any provision of this Agreement which, by its nature, should survive termination, shall remain in full force and effect after the termination or expiration of this Agreement.

23.5 Language

This Agreement is drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

24 Jurisdiction-specific Provisions

The following terms apply specifically to Users located in the jurisdictions listed below. In the event of any conflict between the general provisions of this Agreement and the terms of this Section, these jurisdiction-specific provisions shall prevail for Users in the relevant jurisdiction.

24.1 Users in the Netherlands

a. Telephone Communications and Consent to Contact

By providing your mobile number and using the Platform, you expressly consent to receive recurring text messages and phone calls, including those made using autodialing technology or prerecorded voice, from Choresnap, its affiliates, or Providers, for the following purposes:

Facilitating or improving Platform functionality;
Coordinating Chores and related services;
Providing updates, alerts, or service notifications (e.g., registration reminders, appointment changes, or missed Chore follow-ups).

Message frequency may vary. Choresnap does not charge you for calls or texts, but standard message and data rates from your mobile carrier may apply. Your carrier is not responsible for delayed or undelivered messages.

You may opt out of:

Text messages by replying "STOP" or updating your settings in the app or on the website;
Phone calls by notifying us during any call that you no longer wish to receive them.

Choresnap may send you a confirmation text following any opt-out request.

Call Monitoring and Recording:
You will be notified at the beginning of any call if it is being monitored or recorded for quality control or training purposes. If you do not consent, you will be provided the option to continue the call without such monitoring or recording. For further details, see our Privacy Policy.

b. Invoicing Obligations for Providers

If you are a Provider operating in the Netherlands, you may be legally required to issue invoices or receipts to Clients for services rendered. Choresnap:

Does not issue invoices or receipts on your behalf;
Is not responsible for ensuring the format, accuracy, or legal compliance of any invoices or receipts you issue.

As a Provider, you are solely responsible for:

Ensuring that your invoices and receipts contain all mandatory details under Dutch tax law;
Complying with all retention and reporting obligations;
Managing any resulting tax liabilities, including but not limited to VAT (BTW).

c. Tax Responsibility and Legal Compliance

Choresnap is a neutral online marketplace and does not employ Service Providers. Accordingly, Choresnap is not responsible for:

Income tax, VAT, or any other business tax obligations;
Workers’ compensation or social security contributions;
Unemployment, disability, or health insurance requirements;
Employment classification, wage law, or compliance under Dutch labor law.

Each Provider is solely responsible for:

Determining their tax and legal status;
Registering their business with the Dutch Chamber of Commerce (KvK), if applicable;
Remitting VAT, income tax, and social contributions as required by law.

Clients and Providers are both responsible for correctly classifying their working relationship and ensuring compliance with Dutch employment, tax, and insurance laws.

Choresnap does not provide legal or tax advice. Users are strongly advised to consult qualified legal, tax, or financial professionals regarding their responsibilities in the Netherlands.

25 Acknowledgement and Consent

BY ACCESSING OR USING THE PLATFORM, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY:

THESE TERMS AND CONDITIONS;
THE COOKIE POLICY;
THE PAYMENT POLICY;
THE PRIVACY POLICY;
THE SCHEDULE, RESCHEDULING & CANCELLATION POLICY
ALL OTHER SUPPLEMENTAL TERMS INCORPORATED BY REFERENCE.

Your continued use of the Platform constitutes your binding acceptance of the Agreement in its entirety.